This is a beta service that is still in development. Please read the following important information before using the BYUI Support Agent.

Important Disclaimers

• This is a beta service Features may change, break, or be temporarily unavailable.
• AI-generated responses The agent uses advanced AI technology with Retrieval-Augmented Generation. Replies can be incomplete, outdated, or incorrect. Always verify with official BYU-Idaho resources.
• Not official advice Responses are for general information only and are not legal, medical, financial, immigration, or academic advising. Contact the appropriate BYU-Idaho office for official guidance.
• Privacy and data use Do not share sensitive information (SSN, bank/health data, passwords). Avoid FERPA-protected details (grades, transcripts, student IDs) in chat. Interactions may be logged and reviewed by BYU-Idaho to improve quality and safety.
• Sources and citations The agent may cite BYU-Idaho knowledge base entries or public pages; citations are not guaranteed and may be wrong. Time-sensitive items (e.g., academic calendar, deadlines) can change—confirm on official pages.
• Consent Continuing indicates your understanding that responses may be inaccurate and that BYU-Idaho is not liable for decisions made based on this chat. Use of this service is subject to BYU-Idaho policies.

Additional Support

While the Support Agent can answer many questions, some situations may require human assistance. In such cases, please contact:

BYU-Idaho Support Center

• Phone: 208-496-1411 (Call, SMS, WhatsApp)
• Email: ask@byui.edu
• Website: www.byui.edu/contact-us/
• Hours: Monday-Friday, 7:00 AM - 8:00 PM; Saturday, 11:00 AM - 8:00 PM (Mountain Time)