Chat Interface

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Welcome! The BYUI Support Agent is your 24/7 AI-powered assistant for quick answers to campus support questions. This guide will walk you through every step of using the chat interface confidently.


Accessing the Support Agent

  • Visit https://supportagent.byui.edu/ in your web browser
  • Login with your Church username and password
  • You’ll land on the Support Agent home page, where you can start your support conversation.

Starting a Conversation

  • Greeting: The agent greets you and displays a message such as: “Howdy! I’m the Support Agent. Ask me anything.”
  • Message Input: At the bottom of the chat panel, click into the textbox labeled “Type your message…”.
  • Send Your Message: Enter your question or support request (e.g., “How do I reset my BYUI password?”), then press Enter or click the send icon/button.

Using Chat Features


Feature How to Use
See Tools Type / (forward slash) to display available agent tools.
Toggle Theme Look for the “Toggle Theme” button or icon to switch between light and dark modes, for a comfortable viewing experience.
Copy Response When a response appears, click the “Copy” button to copy the full message to your clipboard for easy sharing or reference.
Rate Response To provide feedback on the agent's answer, click the star button on the response you receive. This helps improve future support.
Clear Memory Use the “Clear Memory” button to delete your conversation history during your chat and start fresh.

Best Practices for Getting Help

  • Be Specific: The more details you give, the better the answer (e.g., “I can’t log into my email” vs. “I forgot my BYUI email password”).
  • Explore Follow-ups: After the agent responds, you can ask for clarification or a related question without starting over.
  • Escalating Issues: For complex or account-sensitive issues (like forgotten security answers), the agent will suggest next steps—such as contacting the BYUI Support Center.

Important Notices

  • Beta Disclaimer: The system is in Beta, so answers may not always be perfect. Always verify critical information if unsure.
  • Data Privacy: No personal data is stored between sessions. Use the “Clear Memory” button to delete your conversation history during your chat only.

Troubleshooting and Tips

  • No Response? Ensure you have a stable internet connection and refresh the page if you experience issues.
  • Getting Stuck: Click the three dots in the top right corner of the chat interface and select "Clear Memory", then refresh the page.

Issues or Feedback

While the Support Agent can answer many questions, some situations may require human assistance. In such cases, please contact:

BYU-Idaho Support Center

Overview Chat Widget